Straight answers, for both sides of the counter. No small print.
The questions we actually get asked — how a repair moves from booking to delivery, why several shops bid on the phone you are selling, what the Free Trial really includes, and what happens when you outgrow it. Filter by who you are, or search the whole list.
15 days free
The Free Trial is granted automatically the moment you register a shop. No card, nothing to cancel.
₹3,000 a year
The Basic plan for one shop. From your second shop onwards it is ₹2,500 per shop per year.
20 km radius
How far the customer app looks when it shows you pickup-enabled repair shops and their ratings.
One thing worth saying up front: GGFIX has no online checkout. Plans are set up by our team, so nothing is ever charged to a card you saved.
Find your question
Pick a topic or start typing. Every answer describes what the apps do today — nothing here is a roadmap promise.
Showing 25 of 25 questions.
Open the Repair tab and pick your device by category, brand, series, model and variant. Choose the repair service you need, review the report, then either send an enquiry to nearby shops or book a doorstep pickup with a pickup-enabled shop. Confirm your address and a pickup slot, and you are done.
Shop discovery shows repair shops within a 20 km radius of your location, along with their details and ratings. We use your location to show pickup-enabled repair shops nearby and to set your default delivery address.
An enquiry lets you chat with nearby repair shops first — pick one and message it directly before committing. A doorstep pickup books a pickup-enabled shop to come and collect the device from your address at a slot you choose.
Yes. Every booking has live order tracking and a full service event history, so you can see it move through Service Accepted, Technician Assigned, In Service Process, Work Completed, Out for Delivery and Delivered.
No. The shop sends a repair estimate and you approve it inside the app before the work is carried out. When the job is finished you get a service receipt and an invoice in the app.
The Sell flow walks you through your device, whether it is working or dead, a short set of screening questions, screen condition, functional issues, configuration, accessories and warranty, photos, and your address. Multiple nearby shops then send you quotations — you compare them and pick the best one.
No, and that is the point. Several nearby shops can quote on the same device. You compare the offers side by side in the app and accept whichever one you prefer.
The Buy tab has refurbished devices and accessories listed by shops on the platform, organised into categories with full product details and a cart. Your purchases appear under the Buy tab in My Orders.
Profile → My Orders. It is split into Buy, Sell, Pickup, Enquiry and Service, and each of those has Pending, Completed and Cancelled views.
Sign in with your phone number and an OTP, or with a password — and reset a forgotten password over OTP. You can also switch on biometric App Lock so the app needs Face ID or your fingerprint before it opens.
Profile → Customer Support covers tracking a Repair, Pickup, Buy or Sell order, refund status, returns and cancellations, and warranty questions. You can reach us by call, WhatsApp or email — +91 85476 54646 or support@globogreen.in.
The GGFIX customer app and the GGFIX shop app are coming soon to play store & app store. Contact us and we will tell you the moment they go live.
The Free Trial is ₹0 for 15 days and it is granted automatically the moment you register as a shop owner. There is no card required to start it.
Up to 2 shops, up to 3 employees per shop, and up to 5 Sell orders. Buying products is unlimited. Pickup Service is not included in the trial — it comes with the Basic plan.
The Basic plan is ₹3,000 per year for one shop. If you run two or more shops it is ₹2,500 per shop per year — so 2 shops is ₹5,000, 3 shops is ₹7,500, 4 shops is ₹10,000 and 5 shops is ₹12,500 per year.
There is no self-serve payment gateway on GGFIX. Talk to our team and we will set your plan up for you. Contact details are on the Contact page.
Aadhar and PAN are both required. On top of that you need either a GST certificate or an Udyam registration — one of the two is enough. The app walks you through intro, upload, review, pending and view.
Yes. Multi-shop switching is built in, and each shop keeps its own staff, bookings and inventory. On the Basic plan the number of shops is unlimited; on the Free Trial you get up to 2.
Technicians get their own view of the app. They see the tickets assigned to them, update the status, add repair notes, upload repair images, apply for leave, upload their KYC and manage their profile.
Yes. Daily attendance for all staff is geofenced to the shop, and you get leave requests and approvals, permission, a late-hours report, salary report, payslips, salary advances, shift details, working records, a pickup report and a staff report.
The intake wizard identifies the device by IMEI scan or QR scan and fills in the brand and model for you. You then capture colour and storage, device information, the security PIN or pattern, missing parts, the services needed, a price estimate, customer details and the assigned technician.
No — it is optional, and only Basic-plan shops have it. If you switch it on you control your own pickup zones and slot timings, and pickup requests arrive as their own queue with list and detail views.
Yes. There is an invoice generator, a separate delivery invoice, and barcode or label printing for devices on the bench. Reports cover billing, booking status and previous bookings.
GGFIX is multi-tenant — your bookings, customers, staff, inventory and invoices belong to your shop and are only reachable by your own logins. Owners, technicians and customers each authenticate separately and only see what their role allows.
Yes. App Lock secures the shop app behind a fingerprint, a pattern or a PIN, which matters when the device sits on an open counter all day.
Talk to a person instead.
If the answer is not above, it is usually faster to just ask. These are the things support handles most, and the three ways to reach us.
Track an order
Find any Repair, Pickup, Buy or Sell order under My Orders and follow its live status and full event history.
Refund status
Check where a refund has reached, and get help if it has not landed when you expected it to.
Return or cancel
Cancel a booking or pickup you no longer need, or start a return on something you bought.
Warranty
Questions about the warranty on a completed repair or on a device you bought through GGFIX.
Call, WhatsApp or email GloboGreen.
Shop owners can also use this to get a plan set up, ask about KYC documents, or move an existing shop onto GGFIX.
Read enough? Start the 15-day trial.
Repair, Buy, Sell or Pickup – All in one place! Register your shop and the Free Trial begins on its own — the apps are coming soon to play store & app store.